Friday, August 13, 2010

Do not assume what a product officially support without first checking

Just a simple tip here. Never ever assume that just because a product has a new release, that it will have the same list of supported platforms and 3rd party products.

It is common for new releases to drop support for older platforms. Or less popular platforms.

Even if you are asked if a popular platform is supported, it is best to still look the list up. Check if there are any need to first patch the system or products. Find out all possible incompatibilities and known issues,

Always look up what is officially supported by the product company. After all, if a product is officially supported you know who to turn to if there is a problem. Otherwise, you are on your own resolving the issue. And you will really wish you had quoted a premium price for helping to support an unofficially supported product.